POLICIES

Love Light and Healing Center wants your experience to be the best you have ever had.  We take pride in offering professionalism and expertise in all services and products provided.  

First Visit

Welcome! Upon scheduling an appointment you will have the opportunity to complete an intake form.  Your service provider will review this intake form with you at your first visit.  All new clients will be asked to complete an intake form.  Please arrive at least 10 minutes before your appointment time so you have enough time to get set up. We don’t want you to feel rushed and stressed before your treatment! If you need anything during your visit, please ask for assistance. We all want your visit to be perfect!

Cancellation Policy

We have a 24 hour cancellation policy.  If you need to cancel your appointment, please try to do so as early as possible. If you need to cancel with less than 24 hours’ notice, you will be charged the full price of the time you had booked (exceptions apply).  If you do not show up for your treatment you will be charged the entire amount of the treatment.  Thank you for your consideration and understanding.

Credit Card Policy

A valid credit or debit card may be required to hold your appointment. If you have a Groupon, Spa Week or Love Light and Healing Gift card, you may still be required to provide a credit card to hold any appointments. If you do not have a credit or debit card, you can visit us to book your appointment using any of our accepted payment methods.

Gift Certificates

All Gift Certificates: 

All gift certificates are non refundable and expire in 120 days from the date of purchase.

Gift Certificates for a Dollar Amount: 

Gift certificates for dollar amounts expire in one year from the date of purchase. They can be used towards any services or products, not including gratuity. They cannot be used to purchase other gift certificates, or to pay for memberships.

Gift Certificates for Specific Services:

Gift certificates for services expire in 180 days from the date of purchase. They can only be used be used towards the service(s) indicated, not including gratuity. They can only be used by the recipient indicated on the certificate.  

 

Improper Conduct

Love Light and Healing Center provides professional holistic treatments only.  We have ZERO tolerance for improper conduct no matter how subtle. If any client improperly touches a therapist, makes sexual or suggestive remarks, intentionally exposes themselves in an improper manner, or displays any other type of sexual or other improper behavior the session will be ended, payment in full will be expected and you will be asked to leave the premises.  Further action may occur if necessary.

 

Minors

If you are not yet 18 years old you will need to have a parent or legal guardian’s authorization prior to your service. This may need to be in writing. Please have parent contact us for more information. Parents do not need to remain present during the minor’s treatment, however, they are welcome to do so.

Payment Policy

Payment is due when you receive your services.  All sales are final and all services received must be paid for at check out.

Pregnancy

Congratulations! If you are pregnant and wish to have a massage, please at least speak with your doctor and get specific permission to get a massage. For safety reasons, you will need to sign a document certifying you have permission from your doctor to get massage therapy.  Please tell us when you make your appointment that you are pregnant so that we can put you with a therapist trained in pregnancy massage therapy. You do not need a doctor’s note for a facial.  Any treatment that raises your body temperature, should be avoided for the safety of you and your baby. Massage can only be a maximum of 60 minutes in length. 

Special/Discounts

Unless specifically stated otherwise all specials and discounts  cannot be combined with other discounts or specials. You cannot use Spa Finder, or other promotional gift certificates to pay for discounted services or products.

What Should I Leave On During My Treatment

 The most common choice is to take everything off and get comfortable under sheet.  However, we want you to be comfortable and ask that you disrobe to your comfort level. You will be draped professionally during your treatment. Of course, you can leave underwear or other clothing on, however it will in some cases interfere with your treatment slightly. Please simply ask your therapist or a front desk person for more guidance.

 

© 2018 by Love Light and Healing LLC  Proudly created with Wix.com

  • Pinterest Social Icon
  • Twitter Social Icon
  • Instagram Social Icon
  • Facebook Social Icon